Daniel - I think you have missed the point.
I did not change my Netflix option, Virgin did, despite agreeing a contact specifying Netflix Standard without ads only a couple of days previously.
Therefore it's down to Virgin to change it back to what was agreed in the contract between us.
I notice that there are many other posts complaining of exactly the same duplicity on here.
Greenpalmer wrote:I did not change my Netflix option, Virgin did, despite agreeing a contact specifying Netflix Standard without ads only a couple of days previously.
It would strengthen your case if you can post proof of this to this forum thread.
