Forum Discussion

adencag's avatar
adencag
Tuning in
11 months ago

Overcharging Vulnerable Customers

My in laws, like many fixed income elderly people,  are struggling to meet their bills. Having been asked to look at their accounts I was SHOCKED to learn that Virgin Media is charging them £168/mont...
Ilyas_Y's avatar
Ilyas_Y
Forum Team
11 months ago

Thanks for speaking with us today adencag on the Virgin Media forums. 👋🏼

I'm glad we have been able to assist and get this matter resolved!
All information can be found within our private chat.

Do reach out to us for any other queries and we'll assist where possible. 🙂🧾🔍

Kind regards,
Ilyas.

adencag's avatar
adencag
Tuning in
11 months ago

Thx for your help Ilyas, very pleased you managed to this sorted out and your efforts were very much appreciated. 

Good job 👍 

 

  • Kath_P's avatar
    Kath_P
    Forum Team
    11 months ago

    Hi adencag, 

    Thanks for coming back to us on this to update the thread. 

    We're happy to hear that Ilyas was able to help get things resolved for you. I've passed on your kind feedback to Ilyas and his manager directly. 

    If you have any further issues, you know where we are 😊

    Thanks,