Write to:
Virgin Media,
Sunderland
SR43 4AA.
Send recorded delivery.
Make sure you include your account number, home address, full name and contact number in the letter.
Hey PieJesu,
With this as we will in advance the system is automatic, as you have now had this payment taken, this should get retuned to you once you get your final bill through which should come through shortly.
Joe
Another couple of things to be wary of .....
When your phone number is ported to your new supplier, Virgin Media's telephone system will no longer recognise your landline number which causes the call to disconnect if you enter it when asked to. Added to that, you can not call for free any longer as 150 will no longer work as you do not have a VM landline any longer.
So, you also have to pay to call and query the unauthorised money taken from your bank.
I still have not received a "final bill" and I am still £55.48 (one complete month) lighter in my bank account.
Reported all this to Ofcom but they do not deal with "individual cases".
I also noticed Ofcom started their enquiry into Virgin Media in July 2023, so why is this still happening to people ?
Hello PieJesu.
Thanks for the update.
Can we ask if you have called the team yet to query the final bill.
Without checking your account it sounds like everything is okay.
We bill in advance so the standard bill gets sent if it goes beyond the disconnection date. We then work out any over charged and refund this by cheque.
If you need us to look into this, please let us know.
Gareth_L
Hi Gareth_L
I called Virgin Media to query the bill and they were not very helpful.
The full amount for next month was taken from my account. I am not sure why this "sounds like everything is okay".
Taking money for services that VM know they will not and can not be provide, as they are after disconnection, is extremely bad customer service.
