Forum Discussion

catnamedog's avatar
catnamedog
On our wavelength
2 years ago

Daylight Robbery!!

I was out of contract with Virgin, so when they proposed to increase my monthly payment, I decided to move to Talk Talk. There was a gap of several weeks between the changeover, but then I discovered...
catnamedog's avatar
catnamedog
On our wavelength
2 years ago

The trap for potential leavers of Virgin is their "30 day" rule. They insist that cancellations take 30 days to process. In other words, even if you are no longer under contract, you need to wait 30 days before you are free of them. This of course maximises the take for Virgin. Not making me aware of this when I cancelled created the crazy situation of Virgin telling me that, even though I was actually connected to Talk Talk, my Virgin service was considered to be still active, and banged me for the new, increased monthly charges. The didn't take the money from my still-active bank DD, though, so I was also charged for late payment of 2 monthly charges.

I cannot express enough my disgust at this racket. Ofcom is a complete joke, which is why these sleazy rackets continue.

Beth_G's avatar
Beth_G
Forum Team
2 years ago

Hi catnamedog

I really am sorry to hear you feel this way about us. If you have been billed incorrectly, we can certainly look into this with you. 

I've sent you a private message so I can take your account details and help you further from there.

Thanks,

  • catnamedog's avatar
    catnamedog
    On our wavelength
    2 years ago

    Hi Beth

    I am in work, and have been unable to access my virgin account on my works PC since being reconnected to Virgin. It isn't a firewall etc., problem. I had a similar problem with my home PC, now fixed. It still took weeks to fix though.

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Thanks for the update on this matter catnamedog,

      I can see that you were invited into a PM for this matter.

      I'd advise to get back in touch via that channel for further assistance.

      Regards,

      • catnamedog's avatar
        catnamedog
        On our wavelength
        2 years ago

        The misery continues...

        I have received another demand for payment via email. I've forked out £123.58 to Virgin.

        Why aren't they drawing on the Direct Debit That is STILL set up, even though they say that I cancelled it. I DIDNT!!

        I am now several hundred pounds down and still not "enjoying" the reduced price for my broadband/home phone deal. I've tried several times to talk to their accounts department, only to be cut off after waiting for ages for someone to answer the phone.

        I really cannot wait to be rid of this shyster organisation. I tried to complain to Ofcom, only to be told that I cannot raise an individual complaint. This proves just how useless these alleged "watchdogs" are, and that outfits like Virging can treat their customers exactly how they feel like.