Forum Discussion

On our wavelength

5 months ago

VMIS6-MALWARE-F011495900

I keep getting emails from Internet security @ VM telling me a device using my internet is infected with avalanche-nymaim malware and I should use Web Safe to clean my system. All the devices using m...

avalanche-nymaim

Malware

Nathan_B

Forum Team

5 months ago

Hi there Whywot4 👋 Welcome to the forum and thanks for your post 😊

Sorry to see that you've had these emails coming though. It may be a phishing email you've had. Just to confirm, where's the email come from?

Let us know, we're always happy to help.

Regards

Nathan

Whywot4

Joining in

5 months ago

Hi Nathan

It's come from internet-security@virginmedia.com Our reference: VMIS5-MALWARE-F011509534

Paul_DN
Forum Team
4 months ago
Hi Whywot4,

Thank you for the above information, did you run scans on all devices used to access emails?

Regards

Paul.