As you can imagine, with costs such as energy bills rising fast, our running costs are increasing too. So, to make sure we can keep giving you the service you expect, the price of your package may be going up. If you have been contacted and want to find out more, click below.
I have gone for Sky Stream and Hyperoptic
As my sky tv contract expired last month I’m looking now for alternatives. Although it has to be said out of contract my tv cost dropped by £3 and renewal like for like is a further £6 cheaper. Super fast fibre bundled 142mb is additional £21 for 18 months so might have found my fix.
Not sure how companies like VM and other media and phone organisations (my EE contract just increased by 14% too) can justify rises by 4% above inflation. You’d think, considering that they are losing customers to cheaper (and sometimes inferior services) purely because of cost they would do more to protect their loyal customer base.
That being said, I contacted VM and after numerous phone calls and WhatsApp conversations lasting 24 hours I managed to renegotiate my contract from £50 (was going up to £57 in April) to £31 with added benefits of an O2 SIM and something called TV streaming. Yes I’m contracted in for another 18 months but let’s face it that means very little because if they increase it next year I’ll be covered by the 30 day release clause.
What is the frustrating bit though is that it took me numerous calls and lengthy waits across four different departments to obtain this deal. Shouldn’t be so difficult. Also what a bizarre business model. I started the conversation with “can’t afford the increase being imposed from April, happy to continue paying the £50 for the broadband level I’m currently receiving but won’t pay anymore” VM response “ok, we can offer you the same level of broadband with TV stream and a 10gb O2 SIM with unlimited text and minutes at £21 for the next 18 month for VM services and £10 per month for O2.” 🤔🤷🏻♂️
There won't be a 30 day release clause next year, you have now agreed to an RPI+3.9% increase next spring and won't be able to leave.
except I also have it in writing by their rep (as I saved the WhatsApp chat) that my bill will remain at £31 for the duration of the 18 month contract.
Webster74 if that holds up great but the t&c they sent with my increase assumes otherwise and says although not until 2024 the t&c comes into affect 1st April 2023. See below.
We're changing our pricing terms
Currently, we usually change our prices each year, and will write to let you know how much any increase is and provide you with a right to cancel.
From April 2024, we are changing our approach so any price rise to your package is always made at the same time every year, and it’ll be linked to the Retail Price Index (RPI) rate of inflation plus an additional 3.9%, so the amount of any increase will be clearer, sooner. To do this, we need to change our terms and conditions. The key features of these new rules are
The monthly subscription price for your services will increase every April starting from April 2024.
The amount the monthly price will increase will be RPI rate of inflation plus an additional 3.9%. This increase will apply to the monthly subscription price you're paying at the time and also (if applicable) to the monthly price payable after subsequent expiry of any applicable offer or discount
The RPI rate will be the amount that is announced in the preceding February of that year, so you will be able to work out the exact increase from that date.
If the RPI is 0% or less, then your price will increase by 3.9%.
We will publish the relevant RPI rate on our website as soon as it becomes available.
As this annual price increase is provided for in your terms, there is no right to cancel given for this price increase from April 2024.
Please note that these rules will apply to any optional add-ons you've chosen in addition to your core package, excluding Netflix Add to Bill, Disney+, Lionsgate+ or Stream Entertainment subscriptions. These excluded add-ons, as well as admin charges (e.g., paper billing) and any other out-of-allowance charges (e.g., non-inclusive calls) you incur, shall continue to be subject to same terms and conditions in respect of price changes as applied before this change to your terms and conditions.
These changes to your terms and conditions will come into effect from 1st May 2023, even though the first price rise they relate to won't be until April 2024. To see your new terms and conditions, along with our FAQs page.
Still confused why I haven't been sent a price increase yet. Is anyone else in the same boat?
A friend only got their's today, I got mine a week ago. They are still sending them out
Interesting to note, only O2/Virgin are using RPI. All other mobile providers are using CPI which is lower at 10%
RPI is a discredited measure, you would expect more from Virgin Media O2. RPI includes mortgage costs which CPI doesn't amongst other differences. I am sure VMO2 is well affected by mortgages.
