As you can imagine, with costs such as energy bills rising fast, our running costs are increasing too. So, to make sure we can keep giving you the service you expect, the price of your package may be going up. If you have been contacted and want to find out more, click below.
The Mail campaign appears to have stalled but The Guardian's picking up the gauntlet.
Obviously where the price rise is not detailed in the contract, customers this year can re-negotiate or leave, and VM will have priced that in to their calculations. Those out of a fixed term contract likewise can choose to leave and not pay the increase at all, but because that "out of fixed term" status means a customer is already paying a lot more than VM's average, many will be price insensitive customers who'll keep paying at the new mongo rates. In terms of profitability, VM have always been a two speed business, where at a guess 80% of total margin comes from 20% of the customers, and that 20% will be anybody on standard tariffs, customers with loads of add-ons that they pay extra for such as additional channels, rented pods or boosters, regular pay per view, gadget squad victims, landline extras. Some of the 20% will of course simply be people who re-contracted but didn't manage to cut a good deal, and think that three to seven quid a month represents the most they can hope for.
Hi, think Im a bit late coming to the party but - I have a fix price contract until November this year, but I have had email from Virgin to say its increasing from april by £7 a month. Can they do this? Also I have read the back of their letter about next year about being linked to RPI plus 3.9% and its to increase annually by that amount. So, no more fix rate deals to be offered from then ? Are other providers going the same way ? Im thinking of looking for a better deal in November but if they are all going to go the same way will I be able to get one? Thanks Alot, Polly
I pay 53.£ for 200mb broadband a v6 box, maxit, sky movies and a phone, received my letter with a 40% increase ( not 48% as I misspoke earlier) I called and threatened to leave and my new “deal” is to stay on the price of my current deal until end of contract in Sept.. and I can do this all again in Sept
That’s what they gave me, only I’m out of contract in June and I’m ready to action my exit plan in May. Can’t help but think they’re just kicking the can down the road and trying to stem the tidal wave of departures from their services resulting from the unjustifiable price rises and the punitive changes to T&Cs on new contracts
I have had my price rise letter, my VM broadband will be cancelled next week.
Hi,
My current package deal goes up £15 on 1st May, which will take it up to £101, then it will go up a further £23, roundabout the 16th August when my current contract runs out.
I don't like ringing as I had a bad experience last year, I'm not to keen on the chat option either, and the letter I had said I need to get in contact by 17th April, if I wanted to cancel or change package, which is why I have posted this here.
Everything I have now is perfect, it's just the price increase that I'm not looking forward to.
I certainly do not want to leave or cancel, nobody else has the good deals like you do, I'm hoping for a similar deal as to what I have now and a similar price if possible.
I had an issue last year, and the lady who helped me was absolutely brilliant.
You won't get any offers here (due to data protection) as this is a pubic forum. Your best option is to call and threaten to leave.
“My current package deal goes up £15 on 1st May, which will take it up to £101, then it will go up a further £23, roundabout the 16th August when my current contract runs out.”
what is your current package for which they charge 101£?
So have been in touch for my BB foolishly miscalculated the period to challenge the price hike. However am eligible for essentials M50 social tariff but I would lose the Volt double data on 3 o2 sims, have to pay extra £8 per month for the existing pods which we need to carry the signal across the house.
so could have social tariff M50 2 pods and stream £20 activation and £28/month
or stay as is with Volt M250 and receive further discount until end of contract to make it £30.75/month
or re contract with Volt M250 and stream for £10 activation on £31/month but subject to increase in 2024.
think I might take the re contract at £31 a month but as I am eligible for social, if I am not happy with the next price increase I can change to 30 day social and jump ship after 30 days!
Anyone from the forum team that work for virgin, able to help with my previous post concerning the price increase, my bill will go up £15 on May 1st, a further £23 on August 16th, when my current contract savings run out, then again later in the year when prices go up again, if the rumours are true that is.
I understand the prices have to go up, but my bill will be going from £86 to £124, with price increase in May, plus my savings finishing in August, then whatever the price increase is later in the year, seems a bit steep.
I don't like ringing, as I has a bad experience last year, I don't like live chat either.
I certainly don't want to leave, been with you for years now, was with another supplier for a little while, but there deals were never as good as yours, I've lost track ov the amount of years I have been with you, it goes back to comtel, ntl then virgin, that's a long time lol
Last year somebody from the forum, who works for virgin did manage to help me, and I was so grateful.
