As you can imagine, with costs such as energy bills rising fast, our running costs are increasing too. So, to make sure we can keep giving you the service you expect, the price of your package may be going up. If you have been contacted and want to find out more, click below.
I have a fixed price broadband package of £27pm + volt deal. 1 Broadband package 200m x 2 O2 volt sims, i pay £27pm for the broadband and £16pm to O2 for the sims. The contract started in Sept 2023 for 18 months so March 24 it expires. Today like many received notice of the price increase of £9pm. This is a 33% increase! not even 5 months into the contract, I shall be cancelling.
£9 is 20% for me.
How can Virgin Media raise prices beyond inflation when it knows that wages haven't risen anywhere near that number?
It's incredibly unfair. Especially for those of us who live in areas where it is the only available fast broadband provider.
Batman44 wrote:I have a fixed price broadband package of £27pm + volt deal. 1 Broadband package 200m x 2 O2 volt sims, i pay £27pm for the broadband and £16pm to O2 for the sims. The contract started in Sept 2023 for 18 months so March 24 it expires. Today like many received notice of the price increase of £9pm. This is a 33% increase! not even 5 months into the contract, I shall be cancelling.
It must say FIXED in your contract. It usually says "discount" if a negotiated offer or new customer offer. Price increases are done on the full package prices before any discount was applied to your contract.
From next year, its going to be published RPI and additional 3.9% on top. So yearly prices rises will use this formula and you can't exit the contract. This year you can exit without any penalty if still in contract if done within 30 days of notification by email or letter by VM.
There are also certain exclusions to the general rule for some folk not getting any price rise this year. I did think that new customer offers were being honoured without price increase, but I could be wrong....
I left in sept 22 and gave notice to quit, retentions office contacted a week later offering a new Broadband and Volt 02 deal at £27 for broadband and £16 for 2 sims. I have a printout of the contract saying £27pm for 18 months, O2 are separate contracts on this deal, not read the small print yet but 33% is scandalous thats broadband for £36, yuet they offer the same currently at £29 on the website and large package deal at £29!
The email is so confusing, £9 increase, does it mean from May 23 or May 24? it's not a discount deal from my old contract but a completely new offer not even 5 months in!
Still no contact for me : Although my time with Virgin has been fine, I'm itching to get away. New fibre provider in my area offering 300mbps synchronous for £30 a month, free for the first 6 months. Currenly paying that to virgin for 150mbps down and 20 up.
Really hoping they get on with sending that letter or email.....
So VM are increasing the cost of my package by 25% which is way over inflation. They also tell me that every April going forward they are going to increase the cost by inflation PLUS an extra 3.9%.
No doubt the same for all their customers. What do you think of this?
No doubt the same for all their customers. What do you think of this?
A cunning plan to reduce traffic on the network by getting rid of their customers 🤷♂️🤷♂️🤷♂️
Hiya I've had a notification that I will be getting a £15 increase on my £62 package which will make it £77 a month I've been trying to cancel it and as they do they've made different offers and I've been offered a deal for £46 a month and no price rises for the length of the contract 18 month which is not bad it still gives me the same TV channels and the phone line talk weekends but drops my broadband speed down to the 250 I think it is which is a big bloody difference It irks me that they were going to charge me £77 for more or less the same package!! So I've tried to cancel my contract and twice I was hung up on and I was left overnight on the live chat !! So the next day I've got through to a lady and she told me that I can't cancel until my February bill is paid as I missed it on the 14th. I made a promise to pay on the 28th.. my point is why wasn't I told that by the others that hung up on me twice.... Unbelievable it's really browned me off the customer service is terrible and I think that it's just because I want to cancel..I can't believe how difficult it is to do so...it's like they do it on purpose...so I'm still going to cancel just because of the way that I've been treated...and talk talk have made me a good deal broadband TV phone with Netflix thrown in for around £40 so I'm going to pay my bill on the £28th and cancel I've just been really disappointed by virgin these last few days anyway good luck to everyone who is changing their contract......GDS....
"and no price rises for the length of the contract 18 month " - watch out, as it will likely say "discount" on your contract which means you will get a price increase. I have the same thing going on and was told my deal would be exempt as all deals were being done as fixed for the 18 months.
What's more, next April is when changes to T&C's come in. Beginning then, you will have February's RPI AND an additional 3.9% added yearly and they will have remove the right to cancel without penalty within 30 days of being notified.
Remember, price increases are done on the FULL package price and not just on your discounted price which could be quite a chunk cheaper and mean a hefty increase amount each year.
So a headline negotiated price discount might sound like a retention deal sealed, but you may want to think about next year and beyond for the term of the 18months renewal with regards to the above changes.
This year any customer can exit penalty free by Ofcom rules and it's the last year if you agree to a new contract or carry on with existing (but automatically accepting the T&C's change). This is true if you have no price increase (some people won't get one under specific scenarios), but you don't agree to the substantial T&C's change regarding future price increases. You would have had an email or letter covering the price increase and T&C's change (or soon will have).
If you cancel be sure to mention you are cancelling under Ofcom rules and within the 30 day notice period from notification. There is no ambiguity and should be no claims of exit fees then.
Another bullsh!t con they are pulling as a desperate measure to keep retention figures up.
Even if you go to the lengths of recording the call, try making them stand-by any statement made by their call handlers. You'll fail.
And, just received my price rise email...a 24.1379% increase.
Received email from Virgin at 13:39 today. Called rep from my local full fibre people, he popped round to my house to check things out by 14:10. Signed up instantly, 500mbps synchronous for £30 a month, free for six months. Quite a nice router as well, as opposed to the Hub 3 which I currently have, which, as we all know is poo. Installation 2 weeks today.
Will be cancelling virgin shortly, happy to run them both together for a brief while.
This could just be my experience, but it seems that the traditional providers are gonna have to have a word with themselves, and fast.
I am appalled by the price increase of £15 a month, my 18 month contract ends early June 2023 which means my monthly bill (I was on an offer) will increase from £63 a month currently to £100 a month in June. Trying to get in touch with Virgin is hopeless, 45 minute wait!! Now, I don't want to go back to Sky because their broadband is rubbish! (I am currently on 256mgps) which is more than enough for me although I do have a few streaming services. Will keep trying to contact Virgin though and try to haggle a better price.
VM are praying the ALTNETS go bust so they can buy them up and integrate into the VM way of operating.
They are already expected to bid for Trooli for example, which has a decent presence around some parts of Kent.
I guess I am one of the (un)lucky ones who is NOT getting a price increase, just when another provider has added gigabyte broadband to my street 😕
