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Digital life
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Introducing the new Virgin Media Community

Kei_M's avatar
Kei_M
Community Manager
3 years ago

Huzzah! 🍾

After many years (8!) on the previous iteration, we’re delighted to announce our Virgin Media Community has had an upgrade.

2011 (courtesy of waybackmachine 😊)

2014

2015

Aside from the fact that it's been a while, it’s also given us an opportunity to greatly simplify things and put everything on a crash diet 🍔;

  • We’ve reduced the number of different layouts (over 20 😱) to around 5. This should mean it’s easier to get to grips with particularly for newer users.
  • We’ve removed a lot of redundant background code that should speed it up as well 🏎. It also allows us to do platform updates in the future without a constant fear 😱 of something breaking.
  • No more going backwards to go forwards! There’s now a persistent navigation bar along the top on desktop view or within the menu bar on mobile view so it reduces the instances where you need to go back to a previous page to navigate the site.

Let us know your thoughts or you have any questions below 👇

Updated 3 years ago
Version 2.0

115 Comments

  • jhuk's avatar
    jhuk
    Trouble shooter

    ^^ So you mean just like every other VM Trial?  😉

  • Andrew-G's avatar
    Andrew-G
    Alessandro Volta

    Wow.  One heck of a change.  I accept change in appearance is necessary to keep things contemporary and keeping up with standards of web design, and I'll give you this is modern and visually attractive, but it's also totally lacking in digital ergonomics.  Not clear how much can now be changed at this stage, but if you're looking for ideas, make much more efficient use of screen space, and improve the forum navigation (as opposed to VM navigation). 

    Landing in the forum now and it's .....how to put it....just lacking forumness.  Three levels of non-forum links are the top 25% of the screen, half the screen then given over to a "welcome back" banner that really does nothing useful for me, and the lower quarter (and a bit ore below on my 27" monitor) is VM information posts.  I have to scroll down a further screen depth or so before I get to any actual forum member posts.  Those are a jumble of Community Activity from all sub-forums, and only show three or four posts per screen depth because the presentation of each post takes up 7-8 lines each.  If I click on the link to a sub-forum, say Networking & Wifi, the top half of my screen is wasted, and to get to actual posts and real content I have to scroll down through two entire screen depths to get past the (now purple) stickies - again, far too much depth wasted per post.  Open a thread, and the same profligacy with screen space is apparent, with the left 25% of the screen wasted as white space, and the right 33%.

    I have an impression that there was either no testing by actual users, or that if there was, their comments were not heard and acted on. 

  • I'm a little confused by the sorting of threads.

    It appears to be sorting by the date/time of the most recent post in a thread, however the date/time is showing when the thread was orginally created.

    Some threads don't show all posts either.

  • jhuk's avatar
    jhuk
    Trouble shooter

    Will take a bit of time to adjust esp. at my age as sometimes change is hard.