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How to report damage to street equipment

Kev_B's avatar
Kev_B
Community Manager (Retired)
6 years ago

Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right.

If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to normal.

Please use the comments section to let us know the following information:

Location:

(We need to know where the cabinet is; providing a street name and post code is great, pointing out any landmarks or junctions nearby will help us ensure we're reporting the correct cabinet)

Feel free to share coordinates or references from popular map websites/apps.

Description of damage:

(Pictures if available)

Cabinet Number:

(If available)

 

How it all works

We'll use the information you provide to report the issue to the necessary maintenance team in your area. We'll kudo your comment to let you know we're acting on it. To keep things tidy we'll remove older comments from time-to-time.

Updated 4 years ago
Version 5.0

50 Comments

      • martinhgregory's avatar
        martinhgregory
        Dialled in

        Sorry, this is a repeat of an earlier post of mine. I think this issue has already been deal with.

  • Description of damage: this graffiti has been reported before and is an absolute eyesore. Please can it be dealt with. 
    Location: Cheriton Road, Winchester. ///limits.outwards.require

     

  • Location:

    Outside 42 Bath Road, Bracebridge Heath, LN4 2TW

    What3Words: ///loaning.ruler.moving

    Northing 53.19640502198924, Easting -0.5256043950243923

    Description of damage:

    Door off cabinet - bottom hinge mount rusted through

    On Footpath - hazardous

    Cabinet Number:

    (If available)

  • Mary26's avatar
    Mary26
    Settling in

    Location: nearest address: Advance Dental clinic, 104 Moulsham Street , Chelmsford, CM2 0JG

    Street cabinet is actually on Rothesay Avenue, but the dental clinic runs parallel to this road

    w3w: nest.went.mobile

    Description of damage: graffiti, BT have confirmed the cabinet isn’t theirs

    Cabinet no.: there isn’t one

  • Mary26's avatar
    Mary26
    Settling in

    Location: 1 Elm Road, Chelmsford, Essex, CM2 0JL

    w3w: tricks.spun.last

    Description of damage: graffiti, BT have confirmed the cabinet is not theirs

    Cabinet no.: there isn’t one

  • No obvious way to report new damage to your street cabinets, so posting to here.....

    Location: 31 Lytton Avenue, Letchworth Garden City, Herts SG6 3HU

    On the corner of Lytton Avenue and Pixmore Way, in the hedge (boundary line) closest to 31 Lytton Ave

    Description of damage: Telecomms cables protruding from the sides and bottom of the cabinet and clearly the open cabinet door does not close. 

    Cabinet Number:  Box ID No is LHJ2052  (Openreach say it's definitely not one of theirs.....)