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How to report damage to street equipment

Kev_B's avatar
Kev_B
Community Manager (Retired)
6 years ago

Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right.

If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to normal.

Please use the comments section to let us know the following information:

Location:

(We need to know where the cabinet is; providing a street name and post code is great, pointing out any landmarks or junctions nearby will help us ensure we're reporting the correct cabinet)

Feel free to share coordinates or references from popular map websites/apps.

Description of damage:

(Pictures if available)

Cabinet Number:

(If available)

 

How it all works

We'll use the information you provide to report the issue to the necessary maintenance team in your area. We'll kudo your comment to let you know we're acting on it. To keep things tidy we'll remove older comments from time-to-time.

Updated 4 years ago
Version 5.0
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Kev_B's avatar
Community Manager (Retired)
Joined December 01, 2014
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73 Comments

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  • neilquelch's avatar
    neilquelch
    On our wavelength
    7 days ago

    Good evening, 

    I'd like too report an issue with the cabinet on Leman Road Gorleston Nr31 6dd 

    The local kids have ripped off 1 of the doors and and it's fully open to all the weather. 

    I hope that this can be resolved soon 

    Many thanks Neil  

    • Lucy_B's avatar
      Lucy_B
      Moderator
      7 days ago

      Hi, 

      Thank you for taking the time to let us know about this. Do you have a more precise location for this cabinet at all, such as the nearest door number or any close by shops etc. 

      Thanks

    • neilquelch's avatar
      neilquelch
      On our wavelength
      7 days ago

      Picture of said box Leman Road Gorleston Nr31 6dd 

  • Mary26's avatar
    Mary26
    Hanging out
    7 days ago

    Location: 51 Upper Bridge Road, Chelmsford,Essex, CM2 0AZ (in front of a large, low block of flats)

    w3w:///crab.bleat.giving

    Description: 2 heavily graffitied street cabinets, BT have confirmed they are not theirs

    Cabinet number: there isn’t one

    • ModTeam's avatar
      ModTeam
      Moderator
      6 days ago

      Thanks for reporting. However, this one is not a Virgin Media property.

      • Mary26's avatar
        Mary26
        Hanging out
        4 days ago

        Hum, could you double check as have just gone back to BT who are adamant they aren’t theirs, thank you.

  • Mary26's avatar
    Mary26
    Hanging out
    7 days ago

    Location: 8 New Writtle Street, Chelmsford, Essex, CM2 0RR (they are next to the Stapleford Close play area)

    w3w:///retire.upper.slope

    Description: 3 street cabinets have been graffitied, BT have confirmed none of them are theirs

    Cabinet number: none visible

    • Mary26's avatar
      Mary26
      Hanging out
      2 days ago

      These have been repainted now, thank you!

  • DarrenGU's avatar
    DarrenGU
    Tuning in
    6 days ago

    CABINET IN DANGER OF COLLAPSE 

    • Location:  

     Northampton NN1 3QS - 19 Hood Street. (Outside the Accurate Boot Shoe Factory

    • Description:

    This cabinet seems to have taken another hit — doors hanging open, cables exposed, and the heavy top section looking ready to dive onto the pavement at any moment. It’s in an awkward spot across a driveway often used by neighbours to turn their cars in this narrow street. It’s been damaged and reported multiple times, but here we are again.

    Please can it finally be repaired properly and considered for relocation before it causes a bigger hazard 

  • CPCP's avatar
    CPCP
    On our wavelength
    5 days ago

    3 Crathie Drive G11 7XD

    Wires exposed. Poor condition.

     

  • mtb717's avatar
    mtb717
    Just joined
    5 days ago

    Location:

    Northwest corner of intersection of Ferme Park Road and Dashwood Road in London N8

    Description of damage:

    Missing doors - cables and patch bays exposed along with subscriber addresses.

    Cabinet Number:

    n/a

  • tessardavis's avatar
    tessardavis
    Tuning in
    4 days ago

    Hi, I have been reporting this for over a year but not sure how to get it sorted? Thanks

    location: N33TA, corner of Rawlins Close and Hendon Lane

    damage: see photo, it’s falling apart, held together by tape and has ivy growing in it

    help!

  • CPCP's avatar
    CPCP
    On our wavelength
    4 days ago

    7 broomhill terrace G11 7AG

    Box open and in poor condition.

     

  • ChelmsfordWombl's avatar
    ChelmsfordWombl
    Joining in
    2 days ago

    Location What3words ///could.surely.spoken

    Cabnet looks a mess outside of a newly opened business, additionally graffeti on the side of the cabnet, can this be repainted please or replaced as it doesn't look to structurally sound.

     

  • TC17's avatar
    TC17
    Just joined
    22 hours ago

    Hi like to report an open box on the junction of Harefield Green /Harefield Road Liverpool 24 doors are wide open all the wiring is exposed could be potential danger to children my son noticed it when driving home about 30min ago ...sorry got no pictures .