ContributionsMost RecentMost LikesSolutionsRe: Elderly not supported well! Well i am happy to say Ilyas_y has been very helpful and agreed to refund this error! thankyou for your understanding, much more helpful than those we spoke to on the telephone! Re: Elderly not supported well! Yes it has no way she could have bought this is it possible to be hacked??? Re: Elderly not supported well! No envelope icon Re: Elderly not supported well! I cant see an envelope Re: Elderly not supported well! How will you get in touch i havent seen an email from you? Re: Vulnerable elderly person being exploited financially i understand i ring for my mother every year and just go straight to disconnections, hers is £36 monthly now but before the contract was up it has jumped to £70! I have again got it down to £35 but not without a fight!!! Elderly not supported well! My mother has been charged £25 for a sky movie that i know she has not watched or bought deliberately! She is 93, deaf and despite never having done this before she has to pay this bill?? where is your compassion and common sense? Is it possible she has been hacked?