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Re: Problems with Pre Contract Offer from Retention Team
Thanks for clearing that up Kath_F, perhaps VM should not send out pre contract documents with the option to approve them digitally by the customer in that case. Also it is unfortunate that upon questioning when the contract would come into affect, the retention team informed me it would take 14 days! It would appear that was not going to occur. Also to note I am aware of RPI inflation during a contract. I was not referring to that, I was referring to discounts applied to packages over the term of the contract. If you are told over the phone that a discount is applied for the duartion of an 18 month contract, you expect just that, not a 6 month discount followed by 12 at the normal rate I have sent you a PM, looking forward to the resolution!687Views1like0CommentsRe: Problems with Pre Contract Offer from Retention Team
Kath the offer was made to me by the retention team over the phone and emailed to me as I wanted to check the details of it. I didnt renew via My VM or an email offer! I asked for the contract to be emailed to me to check the price and duration of the contract. Over the phone I was told it was £X for the full 18 months. I wanted to check this before I signed up. I then approved the changes from the link sent to me by the retention team. The only confirmation I got was as per the attached screengrab.730Views1like2CommentsRe: Problems with Pre Contract Offer from Retention Team
The bill is at an increased rate as I am out of contract and therefore out of the previous discount. At least thats how it appears in my account. On 10/04 hopefully everything will become clear. I still fail to see how this process should take 14 days when i digitally signed a contract though! During this time VM makes increased profits on each account waiting of course..786Views0likes5CommentsRe: Problems with Pre Contract Offer from Retention Team
@Zach_R I last spoke with the retentions team on 05/04 (today). I wanted to just double check that the contract i signed up to on 28/03 was still going to proceed. The VM rep informed me that they had no record of the contract I signed up to previously and decided to offer me another similar deal. I declined as I already had actioned a previous offer on 28/03 and didnt want to muddy the waters! If someone at VM could let me know if this is still going ahead that would be great. As stated prevously I assumed digitally approving the docs on 28/03 would mean that the contract would start straight away as I was out of contract! It would seem not..790Views0likes0CommentsRe: Problems with Pre Contract Offer from Retention Team
Well the contract hasnt started yet and the services detailed in it have not been supplied. I have only received pre contract docs. Unless you know differently? The only reason I dont agree to the contact over the phone is because the retentions team do not tell you the correct details of the contract ie Q: Is this contract at £X for the full 18 months A: Yes it is Check the contract, you find out the contract is at £X for 6 months and then £X+ for 12 months I rang back and queried this and was told don't worry you can make another contract with us again in 6 months!988Views0likes1CommentRe: Problems with Pre Contract Offer from Retention Team
OK, that doesnt really explain how today when I spoke with the retentions team they had no knowledge of this contract? Is it just a case of waiting and hoping it goes through? I didnt get any confirmation of accepting this offer and nothing shows in my account. Doesnt excatly fill me with confidence. In the mean time VM have sent me a bill for this month at a vastly increased rate. Is there no way of checking things are in progress?1KViews1like0CommentsProblems with Pre Contract Offer from Retention Team
Hi there. I recently was offered a new 18 month contract from the retention team on 27/03. The documents were sent to me via text and email. I approved them on 28/03. I was then expecting some form of confirmation of the change, but didn't receive anything. I contacted VM retention team again a couple of days later and they informed me it would take 14 days to process, taking me up untill 10/04 which wasnt outined to me. Today I thought I'd just double check with VM that the contract would start on 10/04 and they have infomed me they have no knowledge of this contract from 27/03! Has anyone had experience of this before, in terms of waiting the 14 days and then the services starting. Seems very odd as every other time I have requested a new contract, the change has been immediate and documents sent out immediately? Either way I am now stuck paying significantly more on my old contract despite the request to change!Solved1.8KViews1like16Comments
