I'm unblocking games to allow my son to game. When I hit save I get the message "Sorry the changes you made were not saved". Yesterday the website was down "telling me to try again later".
Any help appreciated, my son is going mad!
Chrome browser. I've tried on my phone and laptop, same problem
Thank you for confirming matspring
We have limited support for with third party issues but we and the community can help best we can.
If you're looking to change your chrome browser security and a webpage as a trusted site, please load the webpage you'd like to access and on the warning or lock icon in the url box, click on this and you can change the site to trusted.
Please let me know if this has not been successful and we can try another way.
I don't understand your reply. For clarity see the screenshot. I've been a virgin customer for 6 months or so and have never experienced this problem before. I block/unblock games daily
Exactly the same problem at my house can’t turn the gaming block off. Tried lots of different ways.
Hi,
I am having the same issue. I'm using an Edge browser on a windows 11 device. I am trying to change one of the security settings to allow us to use MS teams. Each time I make the change and click 'save', I get a message that it is not possible to make the change:
Bypass Child Safe & Virus Safe
This is a workaround for when Child Safe & Virus does not or cannot be turned off
Changing the computer's network settings to use any Public DNS should re-gain full access.
Try with Cisco’s OpenDNS using 208.67.222.222 and 208.67.220.220
OpenDNS provide instructions here : https://use.opendns.com/
For Google Public DNS it would be the same method using 8.8.8.8 and 8.8.4.4
For an XBOX or Sony Playstation modify the network settings and specify the DNS manually as the OpenDNS or Google DNS values.
The Child Safe facility has been dying for many months & now it has frozen for most everyone.
Have your son change his DNS to a Public DNS & the job is done.
I am now making a complaint to OFCOM on their website - suggest you do the same.
Does anyone know when this will be fixed? It hasn’t worked for o et a year
Many apologies for the issues faced Donegalgirl,
Welcome back to the community.
So we can investigate the matter further I've dropped you a PM. The message will appear within the envelope icon.
Regards,
I have a similar problem when trying to update my mobile number on the VM website.
Hi Fortwilliam2 👋🏼.
Thank you for posting and welcoming you back onto the community forum 😊.
Sorry to see you are having issues with updating your mobile number on your online account ☹.
What are the error messages are you getting?
Have you tried using our app to change your number?
Let us know, we will do our best to help.
I’m having the same issue and I’m using the virgin media app.
