Recent Content
Appalling customer service
On 27th December my 80 year old dad stopped receiving email via his desktop client. He tried logging on to my virgin media and got a message saying his account has been locked. He phoned support to be told there had been a wider scale attack on a number of accounts. You would think unlocking the account would be child's play. But no. Multiple calls later and many failed promises for callback from the "IT department" and we are no further forward. Ive been on several of these calls with my dad and it's like torture. We had latest call just now and another promise of a callback that I have zero confidence in Ideally we should be passed straight through to IT but, no, it's a ticket that gets raised with a 5 day SLA. Anyone else having this unsolvable account lock out issue?
Former customer, removal of old ntlworld accounts
Hello, i haven't been a customer of Virgin Media for a while but still had some old subscriptions using the ntlworld.com email domain so i left it. It now looks like it's been hacked as i'm receiving lots of spam emails. Please could someone from the community team reach out to help me get them deleted? Thanks in advance, ShaunMVM/O2 issues!
I have been trying to sign into MVM to pay my bill for the past few weeks now, however it won’t let me do so unless I merge both MVM and my O2 accounts. My O2 and VM emails are different so during the process it’s trying to send an email to my old VM email address, now although not used for a very long time this email address is still active and I have verified it still receives emails, however I can’t get the email being sent to me by VM to allow me to complete the process and merge my accounts. This has taken so long to try and sort VM have now restricted my services, and as I’m out of contract anyway I’m seriously considering giving VM the middle finger and moving to another supplier.Refund for something didn't want
I accidentally clicked on an adult channel. I was browsing through the channels, and it said Press to preview.' I thought that's all it would do. But it didn't. And it ended up paying for something I didn't want to watch. As adult stuff can be found online. And I've been charged. And would like to try get this resolved. And dont know how to got about it please help. regards,Help recovering previous Landline number
Hello all, I really need some help recovering an old landline number that my elderly parents have use for 30+ years. 3 days ago they recently switched broadband services from Sky to VM and at no point during sales was it clarified that the landline would be disconnected, because apparently broadband and phone can only exist as one entity? (I don't think this was ever public knowledge). Anyway the landline is now dead and the original phone number registered at that address is fallen into limbo- I'm sure it is available somewhere in the BT network database. We can setup a new landline with VM easily, but all that matters for my elderly parents is to get the original number back. That is their contact with friends, family and the outside world. Surely this must be possible from a technical standpoint?? ThanksHome Move - Virgin Media signed me up to a new contract without my consent
Bit miffed as today I found out VM have signed me up to a new contract without my consent when I moved the existing service to a new house. I’ve been reading several similar threads on this website and sadly it looks like there are lots of people that have had this happen to them over the past few years. I submitted a request on the 17th Dec via the website to move my existing service to a new property. I originally took out my contract on 8th Nov 2024 for a duration of 18 months, meaning my contract is supposed to end on the 7th May 2026. I also called and spoke to customer services on 18th Dec to confirm the contract end date, which was confirmed as 7th May 2026 and declined to start a new contract. My old property was disconnected on 21st Dec 2025 and new one up and running on 22nd Dec 2025. I did not change my package, just the address. Today I discovered that VM have started a new 18-month contract at my new address, paying a lot more than I would have ever agreed after the promotional period is over (in May 2026). All of this was done without my consent!! I called the customer services and was then transferred to the home movers line, only to be told I need to pay a disconnection fee of over £1000 because VM put me on a new contract without my consent. The lady I spoke to, although polite, was absolutely useless and sadly I have no faith that she will resolve this for me. Seeing as various people have had this exact same problem, I thought it would be worth a shot to reach out via here for assistance. All I want is for VM to honour my initial contract, which should be expiring in May 2026. Thanks in advance, Victoria
