Recent Content
Some information that we need to process your order was missing
I recently bought a 12 month broadband contract with VirginMedia, and got my confirmation email. However the next day, I received this email: We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588. When I called the number, I was informed it doesn't exist. I've also reached out to both +4403454541111 and +448000521734 and got the same response. I am currently travelling in the EU, and thus I am not sure if the numbers are just uncontactable internationally. How can I contact a staff to resolve this additional information required? I also did not get an account number and area number in my contract.Virgin Media Data Breach
I heard there is a case going on about the Virgin Media data breach and I’m wondering how the compensation works. Is this related to their WiFi services, like plans or subscriptions? Does it only apply to the account holder, or can anyone in the household make a claim even if they’re not the named account holder? Also, do you need to email Virgin Media directly to take part, or is there another process? ThanksKeep Getting Emails About Outstanding Bill
As the title implies, we keep getting an email about paying a bill for a late payment, even though the bill was settled in FULL yesterday. It even says "PAID" on the VM portal site, but when I click view on VirginMedia, it is saying we still have to pay the same bill??? How can it be paid and not paid at the same time, is this some kind of Schrödinger Bill Payments or what? #angry #frustrated Virgin Media are a circus half the time and this is getting ridiculous, one issue after another with this company!
VM landline to uk mobile charges
So waste of time with VM chat agent re call charges from landline to uk mobile... Found a £0.48p call charge on bill, we dont use our landline, it just part of the package deal.. So asked chat to explain the charges, they state a call to a mobile number, I worked it out to be my wifes number. OK but the kicker... it was a 16 second call.. and VM charged us 48p I asked billing chat to advise what VM landline charges are, chat agent would not advise on any charges? the reply was ' I am not the authorised person do that ' ? wth? VM generic webpage state;Cost of calls from landline to mobile Calls to UK mobiles cost 24p per minute. Check out our mobile call costs. https://www.virginmedia.com/help/landline/landline-call-costs#7568351b-9c03-425a-bc70-544f0c46a4fa 48p for 16 seconds to a uk mobile (inc vat)Very poor WiFi reception in new room after cable being moved
Hi One of your engineers recently moved a VM cable down to a converted garage, which is now a sitting room but the WiFi signal is terrible - it’s fine in other parts of the house but not in this new room. The issues happens with all devices when used in this room. We’re hoping we can order a WiFi pod to help with the poor signal in the new room, as it’s becoming quite annoying when the signal drops out or isn’t there at all. Please can you advise how I can order a WiFi pod? Thanks JazzypapLogin issues
I'm trying to login into my account but all i'm getting is: Sorry, we can't sign you in just now Don't worry, it's just a quick pause to help keep your account safe. Instead: Use a device you've signed in on before Try again from a familiar connection If you're on a VPN, switch it off and have another go Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it. No matter what i do, i can login on my phone but i can't login to my PC at all. Anyway to resolve this? Thanks
