Virgin Media Community

No Engineer

Signed up to virgin on the 3rd may online told them the day I wanted it installed which was the 13th May. Got email with my contract. Waited in all day for engineer not to turn up. I can’t contact them coz I’ve not been sent an account number. Any he...

Remote Reboot

Hello,We’ve been having some trouble with VM Broadband recently where it has stopped working and the only thing that seems to resolve the issue is turning the router off and then on again.I’m away from home at the moment and the internet has dropped ...

Series links copy

Can anyone give me the link to copy series links after a box swap etc.. the link I had does not work anymore... https://manage-virgintvgo.virginmedia.com/tivo/boxswap/copy/

Virgin Media Latency

Hi, we’ve been on VM for as long as I can remember but recently I’ve started to notice a lot of lag when it comes to latency. I set up a BQM which has been running for about a month now. I regularly get lag spikes when gaming and as of recent it’s ma...

Not able to access my email

I am having the exact same problem. It started on 07/05/2024. I desperately need help to get my virgin email account and emails back. Please Help!!!! Thanks in Anticipation.

Not working

So much for an easy switch over re fibre phone. Everything connected - home phone not working.have restarted router numerous times. tried to phone but still waiting after one hour plusShocking service yet again

mobile phone still through virgin, sim is 02

Hi, I am trying to find out if I can swap my handset which is through virgin media, keep getting sent to 02 who say it's not with them! Please can anyone help

Signed up with wrong email

We have recently signed up to get Virgin broadband installed, however when signing up to it I misspelled my email (swapped 2 letters round). Was just wondering if it’s possible to correct this?any help is much appreciated thanks

BQM

Had a new hub 5 installed last week to replace a faulty hub 4,could forum staff take a look at the BQM and check. I assume this is done via a PM so I can post a live link to the monitor.3 pods connected.Thanks

TV package downgraded after Upgrading Broadband Speed.

I recently Upgraded my broadband speed using an offer that appeared on my account (50% off).Someone at virgin has took it upon themselves to downgrade my tv package. I have the email confirmation that my tv package would remain the same, only broadb...