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What the WhatsApp’s number so I can leave. I’m out of contract and hate the service

halifax1983
On our wavelength

on ‎12-04-2024 21:30

I can’t be bothered to ring customer service. I believe they is a WhatsApp number I can use. I want to leave. My 4g mobile hotspot is better than my fibre. 

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5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

‎13-04-2024 12:12 - edited ‎13-04-2024 12:14

Cancellation options are shown on the following page.

https://www.virginmedia.com/help/leaving 

If you click on the "I want to cancel" icon a pop up window opens which includes a link to online chat  (see screenshot below)

cancel.jpg

EDIT -  WhatsApp is on 0730 532 7112, however I don't think they manage cancellation requests, also phone calls take priority and using that method can take 4 to 6 hours. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Cardiffman282
Super solver

on ‎13-04-2024 13:02

Just to add I have seen a forum team post indicating that cancellations can now be taken via direct message to Virgin Media on X, Facebook, and Instagram. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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japitts
Very Insightful Person
Very Insightful Person
In response to Cardiffman282

on ‎13-04-2024 13:07

@Cardiffman282 wrote:

Just to add I have seen a forum team post indicating that cancellations can now be taken via direct message to Virgin Media on X, Facebook, and Instagram. 

Can you link to that post please?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Cardiffman282
Super solver
In response to japitts

on ‎13-04-2024 13:41

Sure. It surprised me tbh but it was from Ash. If you could confirm it via your special VIP channel etc please it would be helpful. Ta. https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Quickest-way-to-organise-cancellati...

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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Matthew_ML
Forum Team
Forum Team

on ‎15-04-2024 12:05

Hey hlifax1983, thank you for reaching out and I am sorry to hear this,

As mentioned above you can do these steps'

 If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to +447305 327 112 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. 

Matt - Forum Team


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