No I'm not and to be honest I don't even want any help from Virgin anymore because I had many interactions on this topic and it has all been a big waste of my timeJust wanted to leave info here for other customers and, if there were any doubts, that ...

Besides the problem I had in Portugal (no audio on calls received from the UK)I was in Turkey last week and I had the following issues: not able to make calls (didn't even ring, imediatly dropped) & not able to receive calls (caller told me it went d...

If you are asking for my headset means you ignored everything I wrote, all the history is in a private chat with a member of your team if you're interestedI will just raise a formal complaint because you are insisting at looking at this the wrong way

So I chased Virgin about the logs of calls I was asked and sent over a month agoThe response is they didn't look at it and want me to change the SIM cardthis is terribly disapointing, firstly they wasted my time and secondly insisting at looking at t...

I understand the forum is not the quickest way but wanted to contribute with my info to show this is affecting several users and Virgin has to switch to a different approach than looking at each in isolation and going throug the usual stuff of reboot...