Seren11
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Re: BBC iPlayer to stop working soon
For a community member to suggest that staff may "get bored" is completely unnecessary and highlights the negative and dismissive attitude that seems to now be the approach of the majority on this forum. It is hoped that staff would never get "bored" in trying to help and find solutions for a customer who has asked for help. Unfortunately this has been lacking here. It would be appreciated if a Forum Team Member would send a private message to show that Virgin Media are better than this and can help to put things right. A private message would not be asked for without good reason. Explanation has been given that this query concerns support ending for BBC iPlayer on Tivo. There are technical details involved in my query that only Virgin staff will be able to answer, so it would save time and be more secure if a private message was received to move forward in finding a solution. I am elderly and I would prefer to put details about my house in a private message with a Virgin Media staff member. All I am trying to do is get help as a Virgin Media customer, not very much to ask for really, and it would be nice to have some... Something else I'd like to know on this is that my Tivo box currently has access to Sky Arts catch up, is this also available on the 360 box? There's no mention of Sky Arts on this webpage: https://www.virginmedia.com/the-edit/tv/your-virgin-tv-apps. It would be good to get this answered too, any ideas?19Views0likes3CommentsRe: BBC iPlayer to stop working soon
Question has been posted. I'm not refusing to post my question or demanding a private message. As explained, personal details are involved in the query so I have kindly asked for these to be kept private through messaging with a Virgin Media Forum Team member. Surely other Community Members and Virgin Media can appreciate that there are some details that need to be kept private? It's a reasonable request to ask for a private message, and I hope to receive one soon so that this can be sorted out otherwise this is not a very effective forum...76Views0likes7CommentsRe: BBC iPlayer to stop working soon
Glad to have had a reply from the Forum Team after over a week. The nature of the query was made clear from the start, it concerns support ending for BBC iPlayer and the email sent to me from Virgin Media regarding this. As personal details are involved in the query I have kindly asked for these to be kept private through messaging with a Virgin Media Forum Team member. Surely other Community Members and Virgin Media can appreciate that there are some details that need to be kept private. I very much hope that this reasonable request will be granted soon and that a private message will be received so that this can be sorted out. I'm sorry pm71 that I do not know the answer to your question, I should think that if you have a Tivo box that after Wednesday 23 July the iPlayer will no longer load if you press the red button. Perhaps the team and other Community Members will be happy to assist here?93Views0likes0CommentsRe: BBC iPlayer to stop working soon
Hi Carley_S, Good to hear from you. I am a Tivo customer and I have received the email you mention, which is why I've got in touch. As I've mentioned over a week ago, I have a query regarding this email which involves personal details. I would appreciate it if you would private message me so I can send you the details to get this sorted out asap?161Views0likes9CommentsRe: BBC iPlayer to stop working soon
Sometimes things aren't as black and white as may be presumed... This forum used to be a useful place for customers suffering from hearing difficulties to receive help with issues. This forum also used to be a positive and helpful space where Team Members were happy to provide support. Disappointing to find that this is no longer the case, and that Virgin Media find it acceptable to ignore their customer.150Views1like2CommentsRe: BBC iPlayer to stop working soon
Thanks for the insight Tudor, pity if the BBC has decided to do this. Still, iPlayer is supposed to be included in my Virgin Media package. The email I received from Virgin Media mentioned upgrading to a 360 box, and I am reaching out through this forum to Virgin Media with a urgent personal query regarding this. Will a Virgin Media Forum Team member help please?163Views0likes1CommentRe: BBC iPlayer to stop working soon
Personal details are needed to answer my query regarding support for BBC iPlayer ending on Virgin Media's Tivo service soon. I've posted here to reach out to Virgin Media for help and support with this. I would be grateful to receive a message of help and support from a Virgin Media Forum Team member soon.283Views0likes11CommentsRe: BBC iPlayer to stop working soon
As posted, my query concerns a question and problem regarding support for BBC iPlayer ending on Virgin Media's Tivo service soon. My question/problem concerns my personal account details, which is why I am kindly requesting for Virgin Media to message me as their customer. Are any Virgin Media colleagues willing to help?310Views0likes1CommentRe: BBC iPlayer to stop working soon
Disappointing to have not received any message from a Virgin Media colleague to my query over the last few days. I would be grateful if a Virgin Media colleague could message me as soon as possible as there is an important personal technical issue I need to discuss with you regarding this. Thanks366Views0likes1Comment