Lucy_B
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Joined 9 years ago
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Re: How to report damage to street equipment
Hi, thank you for reporting this to us. So that we can ensure this is passed on to the relevant team, please could you confirm a more precise postal address please? Such as road name, postcode, nearest house number? Unfortunately the W3W location doesn't seem to be coming back to a manhole. Thanks30Views0likes1CommentRe: Forum - spam infestation
Hi Both, Thank you for raising this. We are aware of this issue and are liaising with our technical partners in order to have this matter resolved. Rest assured we are in the process of tidying up the spam posts from the community as quickly as possible. Lucy_B52Views4likes0CommentsRe: What are you watching now?
Hi Buffer6, We just wanted to let you know that we've started a new 'What are you watching thread' which can be found here. The reason for this is that this thread is becoming very slow to load due to it's length. We'd still love to see you posting on the community so if you pop over to the new thread you can continue to post there. I'm now going to lock this thread from new replies. Thanks Lucy_B457Views2likes0CommentsRe: virgin tv go pin reset still not working
Hi All, Just to clarify some information around the default PIN settings; The default PIN can be either 1234 or 0000, this is for both the Set top box and TV Go app. If you have a Stream or 360 box the PIN for TV Go will be the same as your set top box. If you change the PIN number on either they will align; for example if you change the PIN number on your set top box, the PIN number for TV Go will also change. Please note that is only for customer's with a 360 or Stream set top box. If you have a TiVo box and change the PIN number they will NOT automatically align. Lucy_B3.7KViews0likes0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
Hi All, I'm sorry to hear that you've been having some issues with the upload speeds on your connections. I've looked into this and the upload speed on our 1Gb package is up to 100Mb; the tests showing that this is only 50Mb is due to a reporting error which we are in the process of resolving. Please note that these speeds are based on the Hub5 being in router mode, not modem mode. If you are having issues whilst the hub is in router mode with the speeds, we ask that you make a post on our main forum boards, so that we can assist further. Lucy_B2.6KViews1like0Comments