volt broadband increase no longer activated

[jones201]

Our contract dated March 2022 says we're on Mix Volt Bundle with Volt M100 Broadband.

I remember that back when we activated the volt sim in April the broadband increase was applied at that time. It wasn't until the "reboot for the new speed increase" email arrived yesterday that I noticed we're currently only getting 100(125) when I think we should be getting 200(250).

Could someone please look into it and either fix it or tell me I'm wrong?

Thanks

[Paul_DN]

Hi jones201,

Thank you for reaching out to us in our community and welcome back, sorry to see you aren't getting your actual speed after the Volt upgrade, so I can have a look I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul,

[Paul_DN · Accepted solution]

Hi jones201,

Thank you for joining me in a private chat and for clearing security, glad I was able to help clear up your query around your package, if you do need any further support please do not hesitate to reach back out.

Regards

Paul.