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how do I log a complaint?! I'm going crazy with staff on the phone

Joining in

Can someone on here please help?! 

I'm ripping my hair out with the uncompetent staff on the phones who literally read of a screen and clearly have no knowledge.

I'm a new customer and have several issues.

HELP please!!


Alessandro Volta

There's an online complaint form accessible through My Virgin Media (where you view online bills).  But don't get your hopes up, that usually routes your complaint to the same script-zombies that operate the offshore phone lines, resulting in a fob-off letter that ignores the very things you're complaining about.

Forum Team
Forum Team

Hey nish88, thank you for reaching out and I am sorry you are looking at making a complaint.

I can help you out with that, I am going to send you a PM.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?