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can't add phone to Volt m500 broadband only package

pshm
Just joined

New customer. Got M500 Volt speed boost + O2 package on 31st May 2023. Mobile reception at my address is bad and intermittent emergency only reception. I want to add phone to my package in case I need to make emergency 'landline' call. The only options in `change my account' are speed boost, wifi boost and tv, but no phone 😞 phone is available in new customer packages. how to get added to current package?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @pshm 

I'm afraid the forum team don't have access to make any changes such as adding a phone service.

The best contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

You can also speak to the team on WhatsApp on 0730 532 7112 but this method can take 4 to 6 hours as phone calls take priority.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @pshm 

I'm afraid the forum team don't have access to make any changes such as adding a phone service.

The best contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

You can also speak to the team on WhatsApp on 0730 532 7112 but this method can take 4 to 6 hours as phone calls take priority.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali