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broadband boost

Joining in

My virgin sim was migrated over to O2 on the 16th July and volt benefits have been activated on O2 as of 28th July. However my broadband speed boost has not been applied. Both accounts are registered at the same address.

I tried the WhatsApp bot but got nowhere. What is the best way to contact VM to get this resolved?


Joining in

I did eventually get a person on WhatsApp. I have a reference id so hopefully the upgrade will be applied soon.

Hi there @bossloper 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

We are so sorry that there was a wait to speak to us, but we are so glad that you have now been able to chat with the team.

Please do let us know if you need any further help and we will be more than happy to assist.