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broadband boost

bossloper
Joining in

‎16-08-2023 15:38 - edited ‎16-08-2023 15:53

My virgin sim was migrated over to O2 on the 16th July and volt benefits have been activated on O2 as of 28th July. However my broadband speed boost has not been applied. Both accounts are registered at the same address.

I tried the WhatsApp bot but got nowhere. What is the best way to contact VM to get this resolved?

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2 REPLIES 2

bossloper
Joining in

on ‎17-08-2023 13:13

I did eventually get a person on WhatsApp. I have a reference id so hopefully the upgrade will be applied soon.

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Ashleigh_C
Forum Team
Forum Team
In response to bossloper

on ‎17-08-2023 15:56

Hi there @bossloper 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

We are so sorry that there was a wait to speak to us, but we are so glad that you have now been able to chat with the team.

Please do let us know if you need any further help and we will be more than happy to assist. 

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