Wifi pods impossible to order

[JVHoney]

Hi

We have a deadspot in the house with speeds of 17 Mps in my home office and I am unable to work. We have had multiple calls with Virgin customer services over the last three weeks, including speaking to the sales team, chat bots and being put through to the ‘pods department’ where we were put on hold for an hour and then told the offices were closed.

please please please can someone help us just get the pod sent through as I can’t work. Apparently we are entitled to up to 3 pods with our package.

thank you

[Shauntheblue85]

Hi 

Am having the same issue, I have the volt package and I can't get a decent signal in the kitchen and two of the bedrooms I've used the virgin app and it says getting speeds of 14MPs yet I've tried calling but get put throug and then ithe phone goes down 

[Joseph_B]

Hey @JVHoney,

Welcome to the Community Forums and thanks for the post.

Sorry to see you have been having this issue with your WIFI and getting a Pod arranged, have you ran the checks provided on our Connect app here?

Joe

[JVHoney]

Yes! we’ve run all the checks and followed all the steps. We keep getting told on the chat/WhatsApp that the pods have been ordered, but they never show up. Which means we have to start the whole sorry process all over again.

[Kath_F]

Hi JVHoney, 

Thanks for coming back to us in the Community with an update. 🙂

We're sorry to hear the Connect App hasn't helped either. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,