Wifi pod

[Kay1313]

Hi I'm a volts customer and I'm trying to order a WiFi pod but can't seem to do it anywhere in the app or on the website and on the phone you can never get the correct department can someone help me please

[Sph2]

Same problem here. Oh yes, it's all very easy via the app, they say... starting to wish I hadn't switched over, nothing but problems so far.

[ahamad_a]

same issue here, even with the upgrade to volt m500 fibre broadband I have blackspots in my house and I have been trying to figure out how exactly to order the wifi pods for the past hour but have had to come on here in hopes for an answer that actually works 

[newapollo]

The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8  a month.

You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

• Tap Start the scan and then  
• While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
• Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
• When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
• When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

If that doesn't work you can call  0800 064 3850 to order the first one