Hey sensen69, thanks for posting and a warm welcome to our community.
We're sorry to hear of the issues with your Wi Fi Pod, we'd love to best assist with that.
As a Volt customer you're entitled to our Wi Fi Max service without any extra cost, please view here for more details on this.
When adding a pod, this needs to always connect to the mains wall socket and not extensions.
The Pod may take 1-2 minutes with the blue light on, then once this turns off the Pod is connected and ready to go.
Once it's working, you may plug it off and move it to a room at half way distance between hub and low signal spot/room so it can boost the signal there.
For troubleshooting your Pod to see if a replacement is needed, you may do this via the Connect App.
You'll also find the set up process to follow and pair up the Wi Fi Pod to your hub on our first link above (Wi Fi Max) as well as how to order one using your Connect App or logging to your online account.
Please, have a read and run the diagnostics on our App. You can try scanning the house for more weak/blind spots so you see if you need a second pod added on.
If we detect an issue with coverage, you'll be given the option to place your second pod order online.
In case we identify your first pod used is not connecting or has a fault, our app will provide the option to place an order for Pod replacement respectively.
Let us know if the above helps and how you get on, happy to assist further where needed.
Adri - Forum Team
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