on 15-12-2022 18:51
I have two wifi pods which work a treat but i have a loft with two bedrooms which do not get any wifi
How can I get the third one that my account entitles me too
thank you
on 19-12-2022 09:43
Hi @mikelevine
Have you tried by logging into My Virgin Media, as per the info below from https://www.virginmedia.com/wifi-max ?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.
You can also reach our Care team using one of our accessible contact options. We’ll figure out where you need better WiFi signal and if an extra mesh WiFi Pod will help.