Wifi booster pod

[SEANSFARRELL]

Online chat arranged for a wifi pod booster to be sent but has not arrived.
Whats the easier way to chase this up ?

Many thanks

sean

[enlli]

Contact them on 150. Early morning is best.

[Matthew_ML]

Hey SEANSFARRELL, thank you for reaching out and I am sorry to hear you pod has not turned up.

These can take 5 working days to be delivered, however I am going to send you a PM.

Please do look out for the purple envelope. Thanks 

[akbarov]

I have similar issue.

Ordered pod on 18.09.22 still waiting.

[Ayisha_B]

Hi @akbarov,

Welcome back to our Community Forums and thanks for your post. 

Sorry to hear you've been waiting on your WiFi Pod order.

I have taken a look at our systems and can see you managed to speak with our team since posting here and they've raised another work order for a Pod. 

You can track this under 'orders' via your online account. 

Once received, follow the steps here to set up the WiFi Pod. 

Let me know how you get on 🙂

[akbarov]

thanks but online order status does not tell whether it was "lost in transit"

agent told me over the phone and re-ordered

[Adri_G]

Thanks for this reply and for explaining, akbarov. 

We're sorry to see you cannot view the status of your delivery online, how have things gone since you last posted on Monday?
Have you tracked this down on Yodel's website to check what info is showing there, if not delivered yet?

Let us know if you still need our help, we can assist further if you need us to.

[akbarov]

thanks, all delivered now.