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Wifi Pods How to Order

pumpkin91
Joining in

Good evening

Can someone please advise how I can order the wifi pods? 

We were told that we get 3 included for free in our new Volt package and the agent I spoke to advised I need to use the Connect app to assess that we need them and order from there. Done that, Connect app advised getting the wifi pods but there is no proper option to order them? I got connected back to the chatboot and didn't get anywhere?

To be honest, I am getting quite annoyed as there is this issue and the netflix activation and no clear instructions or help when needed. 

Thank you 

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi pumpkin91 

Sorry to see you are having problems ordering the wifi boosters. VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. I hope the following helps.

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)

The info below is a copy paste of the steps provided by @John_GS  (Forum Team) in how to order them when using the Connect app.

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one 

Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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pumpkin91
Joining in

Thanks Dave, unfortunately, as explained above, the Connect App did not allow me to order any even though it recommended them after scanning the room. 

newapollo
Very Insightful Person
Very Insightful Person

Hi again pumpkin91 

Did you try the 'phone number that I posted in the other message?

If that doesn't work you can call  0800 064 3850 to order the first one 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali