Wifi Pod

[franklandb]

Trying to order a pod as I have volt and one of my rooms is testing as very poor on the app. The link to order one just comes up as bad connection - unable to access, there have been no advisors available on line for two days and waited 45 mins plus and no one answering phone!! Cam some one please help? 

[John_GS]

Hi franklandb

Thanks for posting and welcome to the community.

I am sorry to hear of any WiFi issues and also issues when using the Connect App.

Please can you try the below steps for me on the app as it should help sort this;

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option

Let me know how you get on. Best,

[franklandb]

Thanks Ive done the scan and all but one room is fine, one room is very poor and I need to order a wifi pod but cant get the correct link to order one - the link doesnt work. Thanks

[Vikki_M]

Hi @franklandb

I can help order this for you.

I will send you a private message now.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[John_GS]

Hi franklandb

Thanks for joining us on PM and allowing us to help with this Pod order for you

Do let us know how you get on with it.

best wishes,