Wifi Pod

[stuandjan1966]

How can I set up my Pod if the Virgin Media Connect app can't find my hub? 

I was also told I could get another 2 Pods free (big house full of dead spots) how do I get them?

TX

Stu

[David_Bn · Accepted solution]

Good Evening @stuandjan1966, thanks for your post and welcome back to our Community Forums!

I'm sorry to hear that you've been having difficulties with our Connect App.

Can you please confirm if you've been able to perform a reset on the hub, and then attempting to find the hub?

If you can also please confirm that you're using the most up to date version of the application and all software on the device is currently up to date, this will help ensuring the use of the Connect App is successful.

Kindest regards,

David_Bn

[stuandjan1966]

Hi David thanks for the reply, here is a summary of where I am at the moment.

1. Initially the connect app wouldn't find the Hub but I downloaded an older version of the app used it to connect to the Hub then updated the app to the latest version and seems to be working fine👌

2. Using a speed test on my phone I measured a download speed of 386Mbs at the Hub 😁

3. As of this morning the app can see the Pod 😁 (I do need to order another 2 pods as I have an old house with lots of dead spots)

4. unfortunately my Ethernet cabled PC is only measuring 69Mbs on a speed test (same as before)😭 However this may be due to my ethernet cable being a Cat 5 and unable to support speeds over 100Mbs. I have a Cat 6 cable arriving today so fingers crossed this will solve it🤞

So almost there just need the extra pods an sort the ethernet and we are sorted.

Regards

Stu & Jan 

[Natalie_L]

Hi stuandjan1966, 

Thank you for your reply and for updating the thread. 

We are glad to hear you have been able to connect to both the Hub and the Pod's on the Connect app. 

Have you been able to order the additional Pod? If not, please let us know and we will be happy to help. 

Also, how have things been since the arrive of the new Ethernet cable? 

Thanks,