Virgin Media Community

[a_sadiq]

How can I claim WiFi pods now my Volt is activated as I have two rooms with little/no signal. Thanks

[newapollo]

Hi @a_sadiq 

Please try following the instructions <<< here >>> 

If that doesn't work  you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

A member of the Forum Team may pick this up for you in a day or two.

[Kath_F]

Hi a_sadiq,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

It's great to hear you're looking at having WiFi Pods although we are sorry to hear your WiFi signal isn't the best. Our new WiFi Max service allows you to have up to 3 pods. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods can only be sent out one at a time too. 

To get the ball rolling on your first pod, we will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[maskabone]

I'm finally upgraded onto volt gone from m100 to m200 with 10gb data.

Had to my the o2 account in my partners name but can change the bill to me.

I was wondering does anyone know who I contact about getting the WiFi pods with volt do I go through virgin or o2.

Also is my understanding right that with volt I can have 3 pods and don't have to pay the monthly fee.

I've checked the my o2 page but it just shows

Thanks for your interest in Volt

You're seeing this message for one of two reasons:

1. Your Volt benefits are active.

Thanks for taking Volt. We hope you enjoy your supercharged benefits. If you've not got them already, it can take a few days for them to be applied, but we'll send you a message as soon as they're active. Once active you can see your double data and other Volt benefits in My O2.

Will that ever change to see what volt benefits you've got and what you can have was also looking I to what the o2 travel was about with volt.

[idunno]

Good luck with the pods I’ve got three but only one works now tried to get them replaced but can’t get them to understand the problem