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WiFi pod

Aky
Joining in

hello I am a o2 volt and virgin customer and my range is not good in WiFi I was told I can get a pod by downloading virgin connect app but I can't seem to do it. Can somebody help

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @Aky 

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est), see the screen shot.

If you haven't got the Connect app yet there's a link <<< here >>> 

Info below from https://www.virginmedia.com/help/booster-and-wi-fi-pods 

Can I order a WiFi Pod on the Virgin Media Connect app?
 

Yes, but only if you’re not getting download speeds of at least 20Mbps in every room.

Our home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

 

You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free as you are on a Volt package.

connect app scan wifi.jpg

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Martin_N
Forum Team
Forum Team

Hi Aky,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your WiFi service. 

Have you been able to order yourself a WiFi pod?

If not, please do let us know and we can get one ordered for you.

^Martin