WiFi pod

[johnsusan]

I have this volt package with connected O2 mobile. How do I get a pod to improve the poor signal in my kitchen?

I did a scan on the Virgin connect app and expected it to link me to ordering one. I am entitled to 3 apparently, so it says on my package page 

Virgin media don't make it easy for us old people.  I tried WhatsApp conversation but no one available at 4.30pm on a Monday.

[newapollo · Accepted solution]

Hi @johnsusan 

See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8  a month.

[johnsusan]

Thanks for that, I do appreciate your help but sadly I have done both those suggestions and have still not been able to order a pod.

They are able to detail what I can have, including 3 pods,  with my account so I feel a simple link to order should be possible. Not there, the phone number eventually turned to a what's app message which eventually said no one available.  

So if a virgin media person could sort a pod for me please do 

[Natalie_L]

Hi johnsusan, 

Thank you for posting to us here on the Community. 

I am very sorry to hear you are experiencing issues with ordering the Pod's, we will be able to assist further. 

I will just need to take a few details so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page.

Speak soon, 

[johnsusan]

Thanks to all, now resolved by phoning and waiting 20 minutes to speak to a person who eventually agreed to send first pod.

Given 3 of these pods are part of the package I pay for I wonder why they are so difficult to get hold of? No need to answer as no longer my problem!

[Natalie_L]

Hi Johnsusan,

Thank you for joining me on private message and letting me know you have been able to get this resolved. 

Please get in touch if we can assist in the future 🙂 

Thanks,