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WiFi dead spots

Joining in

I am a Volt customer and after a recent issue, following storms, the engineer had to move my hub as the internal cables were incompatible. I now get no WiFi signal in the conservatory or rear bedrooms. I tried using the connect app but keep getting a message oops something went wrong try again in ten minutes but same everyone I try even if in same room as the router. I want to get the WiFi pods to see if I can get WiFi throughout the house. How can I get these please ? Thanks in anticipation 


Very Insightful Person
Very Insightful Person

Hi ColinJones2705 

If the Connect app keeps throwing up error messages and  doesn't work you can call  0800 064 3850 to order the first one.

Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.
VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 
I don't work for Virgin Media.
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