Virgin Media Community

[daveypete11]

I’ve got volt with Virgin, I’ve got several blank spots on my home Wi-Fi. I can’t see where you request pods online. Confirmed with the connected app

[MOD EDIT: Subject title changed for clarity]

[newapollo · Accepted solution]

Hi @daveypete11 

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) .

The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you.

(The app needs to show you get download speeds under 20Mbps to be able to order the pod )

Please try following the instructions <<< here >>> 

If that doesn't work  you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

[daveypete11]

Thanks, called in the end.

the connect app just wanted me to upgrade to WI-FI max ti get pods. I have pods available already in my deal as I have Volt. They just need to make it easier to order online