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Who qualifies for Volt?

jabujakan
Joining in

Hi, just wondering if anyone knows for sure?

I have Virgin broadband and my wife has an o2 mobile. She signed up for Volt and I got an email from Virgin saying our account now has Volt benefits applied eligible but the speed boost could not be added.

The email said the boost would be applied on the 8th of December. This is the exact date I was supposed to have a hub 5 delivered but it was lost by Yodel.

I called Virgin about the lost Yodel parcel and the helpdesk operator told me the Volt boost would be applied as soon as I got the hub 5 set up (currently on a hub3).

I phoned again today and the person I spoke to confirmed a new hub 5 would be sent but then told me I'm not eligible for a volt boost because I don't have an o2 account even though my wife does. I thought it was a household thing?

If anyone can provide any sort of clarity on Volt and whether they've managed to get it successfully applied to their account I'd really appreciate it.

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @jabujakan 

Thanks for posting and welcome to the community.

I am sorry for the Volt confusion. Long as both accounts are registered in the same house it's fine.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


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