Virgin Media Community

[Mabsey]

Hi

I ordered the virgin media ultimate volt bundle on 16th May.

Online order reference: VM3265627228,

I want to confirm if my installation is still 13th June?

When do i get my account number so i can register ?

Thanks

Mabsey

[ModTeam]

Hi Mabsey,

Thanks for your post and welcome to the community. We'd really like to look into this further for you, so a member of the team will drop you a private message shortly to help further.

Thanks
Modteam

[Kain_W]

Hi Mabsey,

To investigate this I've dropped you a PM, you can find this via the purple envelope icon.

Thanks,

[Mabsey]

I called up yesterday and they said the order was rejected and I had to do it again 

Hello SEYYIDA,

Thanks again for choosing Virgin Media.

Please find below your confirmation of your order: 

Ultimate Volt Bundle - Including Netflix Standard  

£68* package price per month

(£25* O2 SIM)

£35 set-up fee applies

18 month contract

Online order reference: VM2472406610

When will I get confirmation on the installation date being 13th because that's what I chose.

Also when do I get the sim card? 

[Mabsey]

Hi 

Can anyone please tell me if my installation date has been confirmed and when I expect to get my sim card? 

Thanks 

[Ayisha_B]

Hi @Mabsey,

I can see you are in PM with my colleague Kain who is helping, so if you do have any further issues in regards to this, do continue to liase with him 🙂

Thanks

[Mabsey]

Hi.. Yes kain and John have been dealing with this. 

I hope to hear from them about the new order that's been put in 

[Mabsey]

Can I just triple check 

Order Online order reference: VM9481800831

Has actually gone through this time because past ones failed. 

Thanks 

[Mabsey]

? 

[Kain_W]

Hi Mabsey,

From the message relayed from the team the order should've been processed correctly.

Closer to the time you will receive notifications regarding the setup/installation.

Thanks,