Hi, I’ve moved over to virgin on a volt package, I’ve used the connect app and it shows in one room (typically being my 17yr olds room🙄) that it’s getting between 6mbps and 19mbps on readings, I’ve followed the link to get pods from the connect app. Which is great when the laptop that they’re doing A level work on won’t display a page.
That link takes me to a webpage for wifi max, that asks me to log in, then I get an upgrade and chat message and no other option, I thought these were included in the volt package. I can’t get into chat as they’re at capacity.
We live in a typical 3 bed semi, not even an huge house. Even in rooms where the connection shows it’s good, it drops out. Apparently streaming like tiktok etc stops after a couple posts.
Streaming on the TV using the fire stick gets playback error or a retry message or a loading circle.
The kids moaned like hell about BT but are now saying we should go back… my husband will be working from home in the new year and we can’t afford drop outs like that (it happened during an interview and he had to hotspot off his mobile and reconnect!)
Help, the stress of the constant moaning is getting to me!
See the following page for details, including how to order online via My Virgin Media or through the Connect app
You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)
Hi again @cleoangel
Try the phone number listed in my previous post tomorrow or Monday - or wait a few days for a member of the forum team to pick this up for you.