I have been with O2 since June and I opted in then in my old house. I moved into a new one with a new package (not the Volt package). I cant opt in again as it says my Volt benefits have been activated since June but it is not showing up on my new virgin media package. Both O2 and virgin media are billed on the same address.
Thank you for reaching out to us in our community and welcome, sorry to hear your Volt benefits weren't added to your new address.
So I can help and look further into this, I will send you an invite into a private chat, once received click on the purple envelope to accept.