Virgin Media Community

[Stanmack]

I am a VM and O2 user.

When I try to get volt2 via the O2 app it says itsnot available in my area yet.

Is this correct?

[newapollo]

Hi @Stanmack 

I hope the following helps. As you can see you should contact O2.

Info below from the https://community.o2.co.uk/t5/Volt/Volt-Megaguide/td-p/1541963 

"If you see the screen / error below then it likely means you already have Volt benefits, or VM service is not available in your area. However, if VM is available or you already have VM, then this may be a small conflict or error on our side. If you’re impacted by this, please contact us here (Facebook, Twitter or Instagram) and we'll get this sorted for you."

not available

[John_GS]

Hi Stanmack

Thanks for posting - apologies for the confusion here. Are both accounts registered at the same address?

Best,

[Stanmack]

Hi, yes they are both at same address.

Do want account numbers,

[Ryan_N]

Were you able to see the above message in which @newapollo has provided? 

Cheers, 

Ryan. 

[Stanmack]

Yes I  have but not done anything with it yet,  other priorities 

Stan