I hope the following helps. As you can see you should contact O2.
Info below from the https://community.o2.co.uk/t5/Volt/Volt-Megaguide/td-p/1541963
"If you see the screen / error below then it likely means you already have Volt benefits, or VM service is not available in your area. However, if VM is available or you already have VM, then this may be a small conflict or error on our side. If you’re impacted by this, please contact us here (Facebook, Twitter or Instagram) and we'll get this sorted for you."
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliLove, love and love, forever - Pele
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