Good morning.
Like others on the forum, I am waiting for my Volt2 double speed broadband benefit to be activated. I signed up for Volt2 via the O2 website in early November after the Virgin > O2 switch over. My Volt2 benefits on O2 were activated within days and I received an email from O2 to confirm this on the 7th November. I was aware that it could take up to 14 days for the double speed broadband benefit to be activated by Virgin and have been waiting patiently for this...
Having waited for over a month now, I thought it was time to contact Virgin to see what the delay was, so I started an online chat with support at 9:14 this morning. It's now 9:53 and I'm still waiting for a real person to join the chat, so I'm posting here in the hope that someone will be able to help me.
I note from other posts in the forum that a PM session usually resolves this issue so fingers crossed...
Many thanks in advance for any assistance.
Cheers
