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On our wavelength

I have recently had two virgin sims moved over to O2 and I haven't had my broadband speed changed yet .


Very Insightful Person
Very Insightful Person

Hi @pbbroon 

Is it over 14 days since you were switched over? The info below is from 

Applying your Volt benefits when you switch to O2

If you’re eligible for Volt benefits and the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days.

If your broadband and mobile accounts are in different names, or the names don’t match (eg Chris and Christopher), you’ll need to activate your Volt benefits in My O2, and they’ll be applied within 14 days.

You'll also need make sure the address on your O2 account matches the address on the Virgin Media broadband account, whether it’s in your name or someone else in your household. If they don’t quite match, you can edit your address in My O2.

If you’re unsure, you can check in My O2 seven days after your move. If you think everything's correct and still aren't seeing the options to activate your benefits, give us a call on 202 from your O2 mobile.

Find out more about supercharged benefits from Virgin Media and O2.

You can check your eligibility and activate Volt benefits in My O2.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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