Volt

[gretna26]

Hi, Like many on here i've had my O2 VOLT benefits applied promptly but my Virgin VOLT benefits just have not come into existence. 

I moved to O2 on the 7th of September and have been with Virgin for years.

any advice/help would be great! thanks in advance.

Gretna26

[John_GS]

Hi gretna26

Thanks for posting and welcome to the community.

I am sorry to hear you've not had the Benefits applied. I will send you a PM, get some details and raise a Missing Benefits form to the back office team. If successful, they'll apply the benefits within 7 days,

Best

[John_GS]

Hi gretna26

Thanks for joining me on PM and allowing me to sort this. Just to confirm a Missing Benefits form was done, should be applied within 7 days but normally a lot quicker.

Do pop back if you need further assistance.

Best wishes,