Thanks for posting and welcome back to the community.
I am sorry to hear you've not got the Volt speed boost from us.
I can see you spoke to the team yesterday and they've advised how to enroll for benefits via the My O2 app. Have you done this? It can take 7 days for this to go through.
Keep us posted.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
I am having the same problem - I did activate my Volt benefits on 13 July, when Virgin Mobile was migrating to O2 from the link in O2's email. My O2 account shows the date and I also received automatic email from O2 to confirm the activation.
I run Home Scan on VM Connect app, which showed download speed of less than 30Mbps in 4 rooms, so I contacted Virgin (chat) to request a Pod. However the VM agent said my accounts (VM and O2) are not "merged" and they have not received the request to do so and s/he told me to raise a request to O2 again.
So I contacted O2 (chat). The agent checked my account and confirmed my Volt benefits is active and insisted I needed to contact VM, which I did as above.
Would you or anybody else be able to help me out?
Thank you very much in advance.