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Volt working for O2 but not VM

rebeccaward
Joining in

Hi

After chatting to a bot on loop for the last hour I thought I'd try the forum instead.

Months ago I enrolled for Volt, being an existing O2 and VM customer. The O2 benefit activated within a couple of hours but nothing on the VM side for months.

Yes, it's been over 14.

Yes, the addresses on both accounts are the same.

 

Would like the speed boost activated before I chat about upgrading my package, any help would be appreciated.

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey rebeccaward,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your account and your speed boost being added. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L