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Volt with different name

Joining in

Hi, the Virgin broadband is in my name and my partner is with o2. We live at the same address. Could we get the volt upgrade? 


Very Insightful Person
Very Insightful Person

Hi @JamesS93 

You’re eligible for Volt benefits if your O2 Pay Monthly tariff address matches the address on the registered Virgin Media account.  If it doesn't match then ask your partner to log into their O2 account  and update the address so it matches your My Virgin Media account address.  Your partner can apply for the Volt benefits whilst signed into their O2 account.

It can take up to 14 days for the Volt benefits to be applied.

If you’re unsure if it's been applied you can check in My O2 seven days after you’ve placed the Volt benefits request. If you think everything's correct and still aren't seeing the options to activate the benefits, give O2 a call on 202 from the O2 mobile.


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