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Volt with different name

JamesS93
Joining in

on ‎02-09-2023 17:12

Hi, the Virgin broadband is in my name and my partner is with o2. We live at the same address. Could we get the volt upgrade? 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎03-09-2023 20:55

Hi @JamesS93 

You’re eligible for Volt benefits if your O2 Pay Monthly tariff address matches the address on the registered Virgin Media account.  If it doesn't match then ask your partner to log into their O2 account https://accounts.o2.co.uk/  and update the address so it matches your My Virgin Media account address.  Your partner can apply for the Volt benefits whilst signed into their O2 account.

It can take up to 14 days for the Volt benefits to be applied.

If you’re unsure if it's been applied you can check in My O2 seven days after you’ve placed the Volt benefits request. If you think everything's correct and still aren't seeing the options to activate the benefits, give O2 a call on 202 from the O2 mobile.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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