Volt upgrade

[Jinty2811]

Like many others posting on here I am having problems  getting the promised benefits from a Volt upgrade

o2 aspect sorted Virgin Media, NOT 

[Carley_S]

Hi @Jinty2811 

Welcome to the community forums. 

Sorry to hear you're having issues with your Volt benefits. 

Can you advise how long ago you applied for volt benefits and when this was completed at O2's side? 

[Jinty2811]

Hi at least 6 weeks unsure of the exact dates 

[Ayisha_B]

I'll pop you a PM 📩 to assist further. 

Thanks

[Jinty2811]

HI I am still receive any further communication regarding this issue my activation date from o2 was the 07.11.23. PLease Note the main account holder is William Paul along with Janet Paul

[Joseph_B]

Hey @Jinty2811,

Sorry to hear this, I can see you are presently in a private message with my colleague, if you keep responding to them there, they will be happy to help.

Joe

[Ayisha_B]

Thanks for your time via PM @Jinty2811 

I'm so glad it's sorted 🙂

Let me know if you need anything else.