Volt upgrade

[Declan97]

Hi guys,

i activated volt around 4 days ago I am yet to hear anything on if it has worked or not.

i am on o2 but my mums name is on the virgin in the o2 app it says that isn’t a problem. Could someone let me know how long it usually takes to activate?

thanks 

[Kain_W]

Hi there Declan97,

Thanks for your post and welcome to the community.

It can take up to 14 days for the benefits to activate, did you receive confirmation of the Volt package being set up? 

Let us know,

[Declan97]

Hi,

I haven’t had any confirmation as of you just says on the o2 app that I will get a text from o2 and an email from virgin when it’s activated 

[David_Bn]

Good Afternoon @Declan97, can you please confirm if any confirmation has since arrived to you?

Has the double data benefit from O2 come into play? 

Kindest regards,

David_Bn

[Declan97]

Hi,

Yes I got the o2 upgrade yesterday. As of now I’m still waiting on the virgin upgrade from 350m to the next tier.

thanks 

[Declan97]

It has now been 15 days and still no upgrade to my home internet package.

Can you help me sort this out?

[Declan97]

it’s been 15 days since I activated volt.

o2 have done their part and doubled my data but still nothing from virgin.

Can someone from virgin help me sort this out since it has been over 14 days?

[Tom_W1]

Hi @Declan97 thanks for your message and I'm sorry this still hasn't been activated for you.

Please allow me to send you a PM to look into this further for you, so kindly expect this to arrive shortly and respond directly when you can!
Many thanks

[Declan97]

Yes please send me a pm 

thank you 

[Declan97]

Are you going to pm me?

Its been 17 days now still no upgrade