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Volt upgrade zzz

Joining in

Have spent 6 days on the vm WhatsApp chat trying to explain to at least 3 different departments that at our home address we have both VM & O2, but under different account names. Every time, I get either passed to another dept, or get told I have to either close the VM account and open a new one (returning all equipment, etc), or buy another new O2 sim under the same account name at the VM.

Has anyone had any joy side-stepping this? Losing the will to live trying to explain it over and over again on WhatsApp.

Thanks in advance, and sorry for the rant!


Very Insightful Person
Very Insightful Person

Hi @khogawani 

From 12 April 2022, VMO2 introduced 'premise matching', meaning you just need to have the same address on both your O2 and Virgin Media broadband accounts to be eligible for supercharged benefits.

You can opt in for Volt benefits from the My O2 app. Once you're in the app, go to 'Offers', then 'Supercharge your world with Volt', then tap 'See what you can get. From here, simply fill in the details you're asked for and within 14 days you should have your benefits applied on both your O2 and Virgin Media accounts.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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